Team Lead Customer Delivery & Procurement Transformation (m/f/d)

We’re looking for a delivery-oriented Team Lead Customer Delivery & Procurement Transformation (m/f/d) to build and run our Value Engineering Service and helping enterprise customers get maximum impact from IntegrityNext. You’ll own a small expert team, shape a scalable service offering, and work at the intersection of procurement operations, sustainability, and platform implementation. This role is ideal for someone who’s led consulting engagements or SaaS delivery teams and wants to combine hands-on customer work with building something repeatable and lasting.

• Own the end-to-end Value Engineering Service across pre-sales, new customer onboarding, and retention engagements
• Hire, coach, and develop a team of delivery consultants spanning procurement, sustainability, and platform expertise
• Run customer engagements from scoping through rollout – including supplier prioritization, data configuration, and risk-action workflows
• Foster a culture of trust, learning, and psychological safety where your team grows and performs at their best

• Identify patterns across engagements and turn them into standardized templates, playbooks, and enablement materials
• Spot opportunities to automate recurring delivery tasks and improve data visibility for customers
• Collaborate with Product, CS, and Sales to strengthen the full customer lifecycle
• Define and track KPIs for service success and customer maturity milestones

• Support sales teams during scoping and renewal with delivery expertise and executive credibility
• Translate field insights into structured feedback for the product roadmap, onboarding design, and AI playbooks

• 5+ years in procurement transformation, supply chain consulting, SaaS delivery, or platform implementation ideally with enterprise customers
• Strong background in procurement processes, supplier management, or compliance/sustainability use cases
• Experience leading small expert teams or managing complex, multi-stakeholder delivery tracks
• Comfortable engaging C-level stakeholders and translating their needs into implementation plans

• Familiarity with BI tools, process automation, or platform configuration in a customer-facing context
• Interest in how AI can improve delivery speed and consistency (hands-on experience is a plus, curiosity is a must)
• Comfortable piloting digital solutions alongside traditional consulting approaches

• Fluent in English and German
• Structured communicator who can turn messy requirements into repeatable frameworks
• Empathetic leader who balances customer confidence with team mentorship
• Comfortable facilitating alignment across procurement, IT, and sustainability stakeholders

Purpose & Impact

• A role with real meaning that is both enjoyable and impactful

• The opportunity to make a sustainable contribution through your work

• Attractive compensation as part of a growing company

Attractive Benefits

• 30 days of paid vacation

• EGYM Wellpass membership to support your work-life balance

• Flexible working models to better balance work and personal life

Modern Work Environment & Flexibility

• Inspiring office spaces in the heart of Munich

• Flexible remote work from home or anywhere within Germany

Great Team

• A professional, welcoming, and highly motivated team

• Collaboration at eye level with an open feedback culture

• An environment where people support each other and grow together

Flat Hierarchies & Ownership

• Short decision-making paths and real opportunities to shape things

• Freedom to contribute and implement your own ideas

• A high level of ownership and responsibility